The Client and Its Challenge
A fast-growing food service retailer needed to review and enhance its ability to prepare for and recover from a business interruption to its corporate headquarters. To mitigate its brand and financial risks, the client sought to develop a business continuity plan (BCP) for the headquarters, which was located in a high-risk area.

The Risk Consulting Solution
Marsh consultants worked with the client to perform a risk vulnerability study and a business impact analysis. After identifying weaknesses and gaps in the client’s existing recovery capabilities, the team recommended changes related to the client’s information technology (IT) backup and recovery procedures. The team also identified the need for an established back-up site for critical corporate IT and support functions. In addition to providing strategy development support, Marsh consultants assisted in plan documentation.

Results
Based on Marsh’s recommendations, the client established business continuity plans and manual work-around procedures to help minimize the impact to retail store operations should the headquarters be lost for a period of time. With Marsh’s assistance, the client identified and set up an alternate location where its corporate IT systems and support services could be quickly reconstituted if necessary. In addition, the client established ongoing testing and maintenance procedures to ensure that the plans continue to support its rapidly growing business.