The Client and Its Challenge
Facing rising workers’ compensation costs, the world’s largest rental company needed to implement cost containment strategies across the United States. A widely dispersed network of employees with part-time claim coordination responsibilities led to inefficiencies in the workers’ compensation claims reporting processes and inconsistencies when employees returned to work after recovering from an injury.

The Risk Consulting Solution
After reviewing the challenges, Marsh’s Risk Consulting team determined that the client could begin to drive down workers’ compensation claims costs by managing claims more efficiently and implementing a return-to-work program that gets employees back to work as soon as they are medically able.

Educating the hundreds of local workers’ compensation claims coordinators at sites across the country was a critical step. The group needed training on how to effectively report and manage workers’ compensation claims, as well as how to implement the company’s return-to-work program through modified and transitional duty assignments.

Marsh’s Online Workers’ Compensation Claim Management Course proved to be a cost-effective, easily accessible solution for claims coordinators. The Marsh online training course ensured a consistent approach to the workers’ compensation claims process and was customized to meet the client’s specific needs. Focusing on the fundamentals of claims management, the course included best practices for cutting claims costs and highlighted return-to-work solutions such as transitional duty assignments. Finally, the program ensured that employees understood course material by testing their knowledge.

Results
Students are showing clear improvement in workers’ compensation knowledge as measured by the pre- and post-training tests incorporated into the course. The online availability of this training assures uniform delivery and easy tracking of student progress and course completions. Students have found the course challenging, but rewarding. User response has been positive, including comments such as, "This should have been made available years ago."