The Client and Its Challenges
This large telecommunication client recently completed an acquisition and found itself with two risk management information systems (RMIS) that needed to be integrated. The purchased company had developed its own RMIS in-house, while the client leveraged vendor-developed products. In addition to moving onto a single, unified RMIS platform, this client also faced some significant integration challenges as both companies had disparate databases from different third-party administrators (TPAs) and insurance companies.

The Risk Consulting Solution
Marsh was retained to conduct a needs assessment and then design a new system that leveraged the best practices and systems from both companies. The goal was to roll out a new integrated RMIS and streamline business processes.

The needs assessment began with a questionnaire to help the Marsh team gather data from key stakeholders. Marsh consultants then drafted new system requirements that took advantage of best practices and architectures from both the client and the acquired company. Charge-backs to allocate costs and assets to the different divisions proved to be one of the most challenging elements. Marsh assisted the client in streamlining the organizational hierarchy, which could then be supported by a consolidated technology solution.

Results
The client expects significant cost savings once the implementation is complete. The unified RMIS will incorporate the various data sources and support the new corporate structure. Additional services, such as an improved toll-free number system to report workers’ compensation claims, will also streamline reporting and data collection.