With the right policies and procedures, you can improve productivity and quality.
Most managers and supervisors only manage by reacting to emerging situations and issues. Optimizing human performance requires a proactive system that generates high levels of employee discretionary effort.
Using peer-to-peer involvement and positive reinforcement aimed at increasing the number of safe behaviors, you can influence the adoption of safe behaviors and improve productivity and work quality.
What Will You Say When They Ask What Happened?
If you are looking to maximize employee performance and improve your organization’s safety scores, you should ask the following questions:
Does my organization clearly identify and reward new value-added behaviors?
Am I aware of the barriers to safe workplace behaviors?
Do I provide positive reinforcement or just call out “wrong” procedures?
Does my organization measure the safety of upstream events or react to incidents?
Who's Looking Out for You?
Marsh’s Behavior Risk Improvement (BRI) process is a systematic approach to changing behavior. BRI focuses on identifying the causes of behavior and using behavioral principles to optimize performance. The process is based on a key behavioral science concept: Behavior is a function of its consequences and the work environment. Changing consequences is necessary to increase the probability of desired behavior.
The Behavioral Services practice can help you implement this proactive approach to improve organizational performance, including safety, quality, and productivity.
If you have any questions or would like additional information, please contact us.
If you are seeking information about insurance and related services, please visit marsh.com.
