|
Whether an organization is a Fortune 500 company with worldwide operations or a mid-size firm with one facility, employees are absolutely crucial to the overall performance and profitably of the business. Building the right work environment is essential, yet numerous factors can negatively impact employee safety and productivity. Many are correctable, but too often they go undetected.
Traditional training and safety programs provide limited long-term value. Either people do not respond to the training or, more importantly, the organization’s culture, physical workplace, or management processes may not encourage safe, productive behaviors.
The main premise behind behavior-based programs is straightforward. Unsafe or unproductive behaviors occur in the workplace every day. The goal is to reduce the frequency of human variability by identifying and changing critical behaviors or workplace constraints that affect behavior.
Long successful in addressing safety issues, savvy businesses are now taking traditional behavior-based programs a step further to tackle employee productivity and work quality issues. Using the same techniques that encourage employees to work safely, employers are tapping into discretionary efforts—improving efficiency and reducing defects from the production process.
What Will You Say When They Ask What Happened?
When assessing an organization's and employees' performance, executives need to be asking themselves the following questions:
- Do we have a high number of work-related injuries or incidents? What is causing them?
- Am I improving the overall safety rates in my organization?
- How am I improving employee productivity and work quality?
- Are we rewarding and reinforcing the right behaviors?
Who's Looking Out for You?
Marsh’s Behavioral Services practice provides all levels of an organization with a systematic approach for managing performance. The goal is to build a system that increases the effort of every employee, aligns workplace behaviors with organizational objectives, and strengthens every individual’s commitment to continuously improve performance.
It takes a well-defined, customized program to give employees the tools, training, and behavioral reinforcement they need to be a value-add to the organization. Short on time, managers and supervisors are often left to react to emerging issues and trends. Optimizing employee performance requires a proactive system that empowers employee discretionary effort. The key is to build a program that is grounded in the basic principles of human behavior.
Marsh has the broad expertise and sophisticated tools needed to help organizations optimize their workforce’s performance. To achieve this goal, we:
- Learn the organization's culture, business risks, and objectives
- Identify organizational factors that might interfere with optimum employee performance
- Isolate and understand the motivations behind unsafe, unproductive workplace behaviors
- Evaluate systems, processes, and resources based on how well or how poorly they support performance objectives
- Help establish internal behavioral improvement teams
Marsh consultants will work directly with your internal team to implement the Behavioral Risk Improvement (BRI) process. BRI leadership coaching focuses on using a structured system that promotes a uniform and consistent approach to performance improvement and performance problem solving.
To implement this process, we will work with you to:
- Identify the changes necessary to optimize employee performance and reduce risk
- Modify existing systems or implement new ones that result in improved performance
- Educate teams so that you can continue to improve, maintain, and sustain peak levels of employee performance
- Implement measurement processes that measure pre-loss factors that can affect risk
- Develop a culture of continuous improvement
If you have any questions or would like additional information, please contact us.
If you are seeking information about insurance and related services, please visit marsh.com.
|
